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CERTIFICATION CROSSWALK SUMMARY
AREA OF CERTIFICATION: Novell Certified Network Administrator (CNA)
WHAT IS NOVELL CERTIFIED NETWORK ADMINISTRATOR? Certified Network Administrators (CNAs) provide on-site administration for software users in a variety of work environments, including professional offices and small businesses, workgroups or departments, and corporate information services (IS). In short, CNAs handle the day-to-day administration of an installed Novell networking product: intraNetWare, NetWare 3, GroupWise 5 or GroupWise 4. CNA certification is recognized worldwide as the standard of excellence for administering Novell products. Small businesses to corporate IS departments worldwide are using CNAs to provide personalized, on-site administrative support for intraNetWare and GroupWise users. As a CNA, you can provide this level of support in a variety of ways, from assisting users in a workgroup environment to handling entry-level IS help desk calls.
NOVELL CERTIFIED NETWORK ADMINISTRATOR CROSSWALK WITH OHIO INFORMATION TECHNOLOGY COMPETENCY PROFILE
The competencies listed below were identified by a panel of industry and education representatives to be addressed in CNA Certification.

PLEASE NOTE:
X = competency is addressed
O = competency is partially addressed
Unit CNA
Unit 1: Information Technology Basics
1.1 Demonstrate basic knowledge of the history of information technology X
1.2 Demonstrate knowledge of the impact of information technology on society X
1.3 Demonstrate knowledge of the hardware components associated with information systems X
1.4 Demonstrate knowledge of the classes of software associated with information systems X
1.5 Identify career opportunities in information systems X
1.6 Explore the future of information technologies X
Unit 2: Computer Applications
2.1 Create documents using word processing software X
2.3 Create spreadsheets X
2.5 Create presentations using presentation graphics software X
2.6 Integrate computer applications X
Unit 3: Data Communications
3.1 Demonstrate knowledge of basic data communications components and trends X
3.2 Access information using electronic sources X
3.3 Demonstrate proficiency with electronic mail X
Unit 4: Programming Theory
4.1 Demonstrate knowledge of programming language concepts X
Unit 6: Computer User Support
6.1 Analyze technical support needed X
6.2 Perform customer service X
6.3 Provide support and training X
Unit 8: Software Systems Management
8.1 Install/configure software programs X
8.2 Perform configuration management activities X
8.3 Evaluate application software packages X
Unit 15: Internet
15.1 Demonstrate basic knowledge of the Internet X
15.3 Access the Internet X
15.4 Utilize Internet services X
Unit 18: Hardware Design, Operation, and Maintenance
18.1 Demonstrate knowledge of hardware standards X
18.3 Demonstrate knowledge of computer architecture and processor types X
18.4 Demonstrate basic knowledge of computer system architecture X
18.6 Demonstrate a basic knowledge of connectivity devices X
18.7 Explain operation of microprocessor systems X
18.8 Demonstrate knowledge of peripheral equipment X
18.10 Install computer system (e.g., monitor, keyboard, disk drive, and printer) X
18.11 Troubleshoot computer systems X
Unit 19: Operating Systems
19.1 Describe system components X
19.2 Demonstrate knowledge of computer memory X
19.3 Demonstrate knowledge of auxiliary storage X
19.4 Maintain security requirements X
19.5 Operate system X
19.6 Maintain system X
19.7 Perform standard computer backup procedures X
19.8 Provide support and training X
Unit 20: Networking
20.1 Demonstrate knowledge of basic network classifications and topologies X
20.2 Demonstrate knowledge of local-area network (LAN) trends and issues X
20.3 Demonstrate knowledge of common network computing platforms X
20.4 Demonstrate knowledge of LAN physical media X
20.7 Demonstrate knowledge of the Open Systems Interconnection (OSI) standard (ISO Standard 7498) X
Unit 21: Network Architectures
21.1 Demonstrate knowledge of the basics of network architecture X
21.2 Demonstrate knowledge of the basics of Ethernet technology X
21.3 Demonstrate knowledge of the basics of token ring technology X
21.4 Demonstrate knowledge of the basics of token bus, Fiber Distributed-Data Interface (FDDI), and wireless LAN technology X
21.5 Demonstrate knowledge of the TCP/IP protocol X
21.6 Demonstrate knowledge of basic communication protocols X
21.7 Install basic system architectures using current Windows operating system software X
Unit 22: Network Operating Systems
22.1 Demonstrate knowledge of the general characteristics of network operating systems X
22.3 Install network system X
Unit 24: Network Management
24.1 Demonstrate knowledge of network management activities and procedures X
24.2 Demonstrate knowledge of network applications X
24.3 Solve network applications problems X
24.6 Perform network installation procedures X
24.8 Perform network operation procedures X
24.9 Perform hardware and desktop support X
24.10 Perform network administration X
24.11 Perform network maintenance and diagnostics and testing X
Unit 33: System Installation and Maintenance
33.4 Monitor the information system X
33.5 Perform system maintenance X
33.6 Manage backup and recovery, both on- and off-site X
33.7 Troubleshoot problems X
33.9 Perform software upgrades and fixes X
Unit 34: System Administration and Control
34.1 Perform general system administration tasks X
34.6 Transfer files between mid-range and microcomputer systems X
Unit 36: Communication
36.1 Apply communication skills X
36.2 Compose documents X
36.3 Demonstrate sensitivity in communicating with a diverse workforce X
36.4 Deliver oral presentations X
36.5 Build interpersonal skills with individuals and other team members X
Unit 37: Technical Writing and Documentation
37.2 Write technical reports X
37.3 Conduct technical research X
Unit 38: Customer Relations
38.1 Build customer relations X
38.2 Perform scheduling functions to meet customers needs X
Unit 42: Management and Supervision
42.1 Maintain a safe working environment X
42.2 Guide progress in assigned areas of responsibility/accountability X
42.10 Maintain company security X
Unit 48: Fundamentals of Electronics Technology
48.3 Demonstrate proficiency in working with microcomputer systems X